AFTERPAY AVAILABLE AT CHECKOUT

Refund and Returns Policy

REFUND POLICY

You have 48hrs from your item being delivered to request a refund & 10 days from the delivery date for your item to be returned.

To be eligible for a return, your item must be in the same condition that you received it in. Item must be unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via our Contact page or by emailing crystalplanters.au@gmail.com. Please provide us with details of the fault & photographic evidence. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for your own shipping costs for returning your item. Shipping cost are non-refundable.

Damages and issues
Please inspect your order upon receiving and contact us within 48hrs if the item is defective, damaged or if you receive the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or if you simply change you mind.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be sent an email with the refund amount in the form of a gift card.